Front Office Supervisor iş ilanı açıklaması
Job Definition
Your role will be to including leading and managing all sections of the Front Office Department in order to ensure the highest standards, monitoring the Front Office employees to make sure all guests receive prompt and personal recognition.
Under the supervision and guidance of Front Office Supervisor, the key responsibilities of the position will be to:
Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests
Manage front desk operations effectively.
Taking care of the front desk operation including guest registration, room assignment and check-out procedures
Assist in the recruitment and hiring of the most qualified applicants to meet the needs
Train, coach and manage all staff working in the front office department.
Be responsible for all payment flows of the front desk
Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed
Qualifications:
University Bachelors Degree
Good command of English, second language is an asset
Minimum 2 years of work experience in hotel front office division
Good interpersonal and communication skills
Team player
Project planning and time management skills
Knowledge of MS Office programmes and Sistem Otel
No military obligation for male candidates