Patient Services Specialist iş ilanı açıklaması
Company Overview
Longevita is a leading medical tourism company incorporated in the UK and Turkey. Attracting international patients from over 100 countries to Turkey, Longevita provides affordable high quality medical procedures by internationally qualified surgeons at best in class hospitals in Istanbul and Izmir. For more information please check out our website or LinkedIn profile.
Job Description
Prepare itineraries for patients coming to Turkey from abroad including medical appointment schedule, accommodation and airport transfers in liaison with surgeons, hotels and transfer companies
Attend all medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary
Maintain in regular dialogue with patients prior to arrival, while they are in Turkey and after they go back to their home countries
Identify cross selling, up selling, referral patient generation opportunities where possible and collaborate with the sales team for execution
Get patient reviews and take pictures/videos with patients prior to their departure
Respond to after care enquiries, resolve complaints according to the complaints procedure
Follow up treated patients and make sure their recovery is going well for absolute patient satisfaction
Requirements
Degree from English language, tourism or medical related faculties
Fluency in formal written and spoken English
Organizational skills, multi tasking expertise, interpersonal skills, communication skills, teamwork and performance under pressure
Flexibility in working hours and days including weekends when required
Prior experience with CRM software in a customer service function is a plus
Candidates under 30 years of age are encouraged to apply
Benefits
Compensation structure based on performance (base salary + performance related bonus)
Private health insurance and discount on medical treatments
Laptop computer, iPhone and sodexo meal card
Exciting learning opportunities in an international company and a growing industry
Regular professional training