Call Center Quality Specialist iş ilanı açıklaması
General Qualifications
- University degree
- Minimum 3-5 years experience in a call center and good at quality assessment
- Very good command of English (both written and spoken )
- Advanced skills in Microsoft Office Programmes
- Strong motivated with strong leadership, team player skills and analitical skills
- Completed military service or postpone to 2018 for male candidates
Job Description
- To listen and prepare reports of phone records and to report listening results to unit manager in quality standarts.
- To prepare and evaluate processes, give a feedback to operation
- To evaluate speech quality
- To make a quality developmental plan
- The monthly/weekly to report quality results to Operation Specialist
- To analize customer’s complaint and to responsible taking the necessary action.
- To improve new script for quality speech and fallow this process
- To development new strategy and new process
Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.
Procat has a great wealth of highly specialized personnel and their founder has nearly a quarter of a century of industry specific experience. This means Procat is ideally placed to provide all the products and services required for the installation of a turnkey call center from A to Z, integration with third party products and solutions, development of applications, reporting, tracking, inspection and quality evaluation. Procat works as a complete business partner in all processes from selection of the most accurate technology, which entirely matches with the requirements of corporations, to installation and integration.